Your questions, answered.
Service scopes, local visits, remote advice and making an arrangement.
Where do you work?
Our proposed local on-site service area is within 100 km of Tournon-sur-Rhône, France. On-site availability outside the local area requires separate confirmation. Travel arrangements, any additional costs and the scope of work must be agreed separately before an out-of-area visit. No additional amount is charged without your agreement.
How are out-of-area visits arranged?
On-site work outside our proposed local area requires separate coordination of availability, scope and any additional travel costs before a visit is confirmed. Contact us to discuss your location. The photo assessment does not include an on-site visit.
When will my visit happen?
We coordinate service requests within 1–2 business days. Business days are Monday to Friday, excluding French public holidays. Our daily processing cutoff is 19:00 Europe/Paris local time, which follows local seasonal time changes. Requests after the cutoff, on weekends or on public holidays begin their processing period on the next business day. Processing is the time used to review and coordinate your request, not a promised service-completion date. Preferred dates are requests only; a visit is confirmed separately after access, location and scope are checked.
Is a preferred date guaranteed?
No. We confirm the visit separately after checking location, access and scope.
Is there a delivery or visit fee?
These are services, not shipped goods. The local visit fee is $0 within the proposed service area; remote assessment travel is $0. Out-of-area travel is discussed separately and is never added without agreement.
What does the $9.90 assessment include?
A review of up to three photos for one property and one short written set of cleaning and light-care priorities. It does not include on-site work, diagnosis, a formal survey or a discount on another service.
What should I prepare?
For cleaning, provide an outdoor water source and clear the selected area. Each service page lists its own preparation, exclusions and aftercare.
Can I cancel?
If work has not begun, our additional cancellation option allows cancellation within 30 calendar days of purchase for a full refund. Statutory withdrawal rights also apply; see Cancellation & Refund Policy for details and a withdrawal form.
What if there is a problem with the work?
Contact support with details and photos if appropriate. We review the concern and discuss the suitable remedy, subject to your legal rights.
When are refunds processed?
Approved refunds are returned to the original payment method within 10 calendar days of approval. Applicable statutory refund deadlines also apply and are not extended by review.
Do you charge tax?
Checkout tax is $0 under the current pricing configuration. This is not a statement that services are legally tax-exempt.
Is this a recurring subscription?
No. Each listed service is a one-off purchase. No recurring charge is set up.
Have another question?
Contact us